Electricity
How can we help?
As your electricity delivery company, you can count on us. Use the following phone numbers or the online form at the bottom of this page to contact us.
GENERAL INQUIRIES
Call 1-800-668-2248, or text 1-POWER (176937) (message & data rates may apply), or fill out the form below to contact us.
- Request a new service line or secondary line
- Relocate power line or meter
- Concerns about ATCO Electric services
- Service installation or salvage
- Safety information and education
- Questions or comments about ATCO Electric in your community
Customer Assistance Centre hours: Monday - Friday 8 a.m. to 5 p.m.
DISCONNECTION NOTICE
If you have received a letter stating your power has been shut off, please contact your retailer. After you've resolved this disconnection with your retailer, they will notify us to turn your power back on and there is no need to contact us.
EMERGENCY CONTACT NUMBERS
Electricity Emergency, outages and media relations
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Report a Street Light Problem
If you need to report a street light problem, please fill out this form.
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Moving Equipment Near Powerlines
If you need to move a high load, contact our High Load Move Coordinator at 1-855-277-1670. For further details, please visit our Moving Equipment Near Powerlines Section.
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Oilfield and Industrial Inquiries
For oilfield/industrial inquiries, please contact a Key Accounts representative: KeyAccountsContact@atcoelectric.com or phone 1-800-668-2248.
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Land Crossing and Land Inquiries
For land crossing requests, please contact Electric Crossing Requests.
For land inquires, please contact Electric Land Inquiries.
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Other
The ATCO Electric distribution charge you see on your monthly bill from your energy retailer is regulated by the Alberta Utilities Commission.
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Customer Data Resources
We have developed reports that can be used to create enrollment lists and to capture historical energy data. Any request for customer data requires authorization from the site customer using the Consent to Release Information. This form may be submitted by email (in PDF format) or fax.
Any request for customer data requires authorization from the customer using the Authorization and Release Form.
Contact Us
If you are experiencing a power outage, visit our outage map page, report the outage online or call us at 1-800-668-5506.
alberta
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Edmonton
ATCO Centre
10035 - 105 Street
Edmonton, AB
T5J 1C8Phone: (780) 420-3770
Fax: (780) 420-7400
General Inquiries: 1-800-668-2248
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Calgary
5302 Forand St. S.W.
Calgary, Alberta, Canada
T3E 8B4Phone: 403-292-7500
General Inquiries: 1-800-668-2248