Power Outages

Power Outage Tips

Keep you and your family safe in a power outage

We do our best to avoid any interruptions to your electrical service. However, sometimes the lights go off. While we're working quickly to restore your power, you can rely on these tips to see you through the outage.

Start by determining whether the power failure is limited to your home. If your neighbour's power is still on, check your main electric panel. Move any tripped switches to the ‘off’ position and then to the ‘on’ position.

If it is an outage, check our outage map or the My ATCO Electricity app for live updates. If the outage hasn't been reported, call 1 800 668 5506 or use our online form. Sometimes it can be hard to get through because other customers are also reporting power interruptions, so thank you for your patience.

What's in your power pack?

Don't get caught in the dark. Download our Power Pack Guide to find out what you should have on hand in case there's a power outage.

Preparing for a power outage

  • Download our Power Pack Guide to see what you should have handy in case of a power outage. Remember, after you build your Power Pack, make sure it’s somewhere that’s easy to find. Will you know how to find it in the dark?  

  • Stay up-to-date about outages on our My ATCO Electricity App. Check for updates and report outages all in one spot.  

What to do in a power outage

  • Is the outage limited to your home? Check your main electrical panel and breaker to make sure it wasn’t a blown fuse. 

  • Check our outage map to see if the outage has been reported. 

  • Turn off or unplug appliances or equipment to minimize the risk of a fire when power comes back on and protect your equipment from any power surges.

  • Preserve heat, where possible. Close blinds and drapes and avoid doors to keep heat from escaping. 

Why does the power go out?

The power can go out for a number of reasons including:

  • Extreme Weather - Most power outages are caused by severe weather. Strong winds can topple trees onto power lines. Lightning may strike power poles, lines or other equipment. Freezing rain, heavy snow or frost can build up on lines and break or damage them.
 
  • Construction and Vehicle Accidents - Another common cause of outages is accidental contact, including underground or overhead power lines at construction sites, and vehicle accidents with power poles, lines or other equipment.
 
  • Animals - Birds, squirrels, raccoons and other animals may contact equipment or chew into a power line. In our service area, it’s not uncommon for beavers to “fall” trees onto power lines.
 
  • Planned Maintenance - Sometimes, we need to interrupt service so we can work on the system safely. We try to avoid this but when we can’t, we give customers as much notice as possible.
 
  • Supply and Demand - Service disruptions can occur when electricity supply doesn’t meet demand, such as when a generating unit goes down during a heat wave or peak use. These situations are rare.
 
  • Equipment Failure - Though we regularly inspect, maintain and update our equipment, occasionally cables, connectors, switches or other equipment fail and trigger an outage.