Rates & Regulatory

Electricity delivery is a fully regulated service. That means the Alberta Utilities Commission (AUC) reviews our costs in detail and approves our rates to ensure all of our charges are fair and reasonable. The AUC also approves our Terms and Conditions, and our Code of Conduct Compliance Plans. 

We work around the clock to make sure the power is there when your home, farm or business needs it. The approved distribution tariffs we collect let us continue providing this service safely and reliably. Your cost for electricity delivery includes distribution tariffs and rate riders, which can change throughout the year.

REA tariffs apply to farm and acreage customers who are members of a Rural Electrification Association. The tariff is approved by the REA board on behalf of its members.

On December 16, 2021, the Alberta Utilities Commission (AUC) approved (in Decision 26849-D01-2022) ATCO Electric's Base Rates and Riders, effective January 1, 2022.

The approved tariff is required in order to continue to provide safe and reliable service to the growing load and increased customer base in ATCO Electricity Transmission and Distribution division's service area.

On December 13, 2021, the AUC acknowledged the changes to the quarterly Rider S effective January 1, 2022, to March 31, 2022.

• Rider S collects costs flowed through by the AESO for access to Alberta's interconnected power grid.

• Rider S is adjusted quarterly in response to changes in AESO charges to ATCO Electric.

On December 16, 2021, the AUC approved changes to Rider B, effective January 1, 2022

On December 16, 2021, the AUC approved changes to Rider G, effective January 1, 2022.

On December 16, 2021, the AUC approved changes to Rider J, effective January 1, 2022. 

In addition, the AUC approved changes to ATCO Electric's Rider A (Municipal Assessment Surcharge), effective January 1, 2022.

We value our relationships with customers, the retailers who supply energy in our service area and the Rural Electrification Associations (REAs) that we operate systems on behalf of. These documents outline how we do business with you, your rights and obligations and our responsibilities.

We’re committed to being open, fair and transparent. It’s an ATCO core value and one we take very seriously. The way we work with other industry participants, including energy retailers and other ATCO companies, is governed by two codes of conduct. These codes set out the rules and standards we follow day-in and day-out in all of our dealings.

COMPLAINTS OR QUESTIONS? 

Complaints about contraventions of the Code of Conduct Regulation may be made to the Alberta Utilities Commission or the Market Surveillance Administrator - both are independent of ATCO Electric. Alberta Utilities Commission: 1-780-427-4903 or utilitiesconcerns@auc.ab.ca. The Market Surveillance Administrator: 1-403-705-3181 or compliance@albertamsa.ca.

Complaints about contraventions of the two Codes of Conduct may be directed to ATCO Electric's Transmission and Distribution Regulatory Compliance Officer at Karen.Zelt@atco.com for resolution. The Compliance Officer will acknowledge receipt of the dispute, complaint or inquiry within 5 working days of receipt. The Compliance Officer will respond to the dispute, complaint or inquiry within 21 days of its receipt.  The response will include a description of the dispute, complaint or inquiry and the initial response of ATCO Electric to the issues identified in the submission. ATCO Electric’s final disposition of the dispute, complaint or inquiry will be completed as expeditiously as possible in the circumstances and, in any event, within 60 days of receipt of the dispute, complaint or inquiry, except where the party making the submission otherwise agrees.

ATCO Electric's Transmission and Distribution Regulatory Compliance Officer

Karen Zelt

16th Floor, ATCO Center Edmonton

10035 – 105 Street, Edmonton, Alberta, T5J 2V6

Email: Karen.Zelt@atco.com

If you’re looking to produce and sell electricity to the power grid or want to produce power for your own use, you’ll want to be familiar with your rights, obligations and costs. Your local ATCO representative will work with you to bring all the pieces together and help you get started.