Get connected to safe, reliable electricity
When your electricity needs a change, you can count on us to get you the power you need. Contact us to get help to:
- Connect your newly built home to the electricity grid
- Run temporary electricity service for a construction project
- Relocate your power line or meter
- Upgrade or downgrade your power services
- Power your yard or security lights
- Remove electrical facilities you no longer need
- Connect a generator or micro generator to the grid
Need to reconnect or disconnect an existing service? Contact your electricity retailer directly to assist you.
What we need to get started
Have the following information handy while completing our intake form:
- Your contact information.
- Site location. Please provide the legal land description.
You can find this on your property tax statement.
- Voltage and service size you require. Our Customer Operating Load Handout will describe what you need to know about your voltage and service size. Also, your electrician will have this information if you are unsure.
Download our Service Requests Information Sheet to learn about how we’ll get you connected.
Reference Guides & Technical Info
Here are some important resource and information to help you get connected to our electricity distribution grid or change an existing service:
Terms and Conditions For Service
Our Customer Terms and Conditions for Electric Distribution Service govern how we do business with you. It outlines your rights and obligations as a customer, and our responsibilities as your electricity delivery company.
Customer Guide to New Extensions
The Customer Guide to New Extensions details the process we’ll follow to connect your new service to the electricity distribution grid.
Customer Metering and Services Guide
Installing a new or upgraded service that will be energized by ATCO? Check out our Customer Metering and Service Guide to make sure the meter is installed correctly and safely. This guide provides metering configurations and specifications for most services under 750 volts.
Frequently Asked Questions
When should I apply?
Apply as soon as you know the type of service you’ll need. We want power to start flowing to your site when you need it. But like any job, it takes time to do this right and many external factors can impact timing. One of the most common causes of delays is permitting and approvals. Some approvals can take four months or more. The sooner we know about your needs, the sooner we can get working on the approval process.
How long will my project take?
It depends on the on the size, location and complexity of your project. We can complete many small, simple projects in as quickly as two weeks, but it can take up to six months or more depending on the size of the project, type of approvals required and if community consultation is necessary. Other factors such as inclement weather, unsafe working conditions and emergencies can also impact timelines. We’ll work with you to determine the project completion date and provide a complete construction schedule with your proposal.
How much will it cost me?
We’ll provide a written quote before we do any work. Connection costs will depend on the type of service you need, how much work we have to do and how long it takes. For example, it might take longer and cost more if we have to reinforce the system to serve you, or if we have to close a road or access neighbouring properties to make the connection.
What happens if I don’t accept the proposal?
The terms will expire if you don’t return the signed proposal by the deadline stated in your proposal letter. If you still need service, you’ll need to apply again.
Who do you need to get approvals from? How long does that take?
Before we can start construction we need to get approvals for work on land or facilities not owned by you. Here are some of the approvals we may need and their typical timelines. We’ll acquire these on your behalf.
Brushing/Tree Removal: 2-3 weeks
Municipality: 2-4 weeks
Phone/Cable: 3-4 weeks
Pipeline Crossings: 3-4 weeks
Alberta Transportation: 4 weeks
Railway Crossings: 5-6 weeks
Land Easements/Crown Approvals: 12-16 weeks